Return & Refund Policy
Thank you for shopping at ShiGaArts! We want you to love your purchase, but if something isn’t right, we’re here to help.
Returns Policy
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
Unused and in the same condition you received it
In the original packaging (if applicable)
Accompanied by the receipt or proof of purchase
Please note: Custom or personalized items are non-returnable unless they arrive damaged or defective.
How to Start a Return
To initiate a return, please contact us at gayathrigandham04@gmail.com with your order number and reason for return. We’ll respond within 1–2 business days with return instructions.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at gayathrigandham04@gmail.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to our error (wrong item, damaged on arrival, etc.).
Contact Us
If you have any questions about our return policy, reach out at:
Email: [gayathrigandham04@gmail.com]
Phone: [+91 7675833166]
Refund Policy
At ShigaArts, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Eligibility for Refunds
Refunds are offered in the following cases:
The product arrives damaged or defective
You received the wrong item
The item never arrived (confirmed by tracking)
To be eligible, you must contact us within 7 days of receiving your order with photos and a description of the issue.
Non-Refundable Items
Custom or personalized products
Items returned after 14 days of delivery
Products that have been used or damaged after delivery
Refund Process
Email us at gayathrigandham04@gmail.com with your order number and issue details.
Once approved, refunds will be processed within 5–10 business days to your original payment method.
We’ll notify you once the refund is issued.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account or credit card statement again.
Contact your payment provider—it may take some time before your refund is officially posted.
If you’ve done all this and still haven’t received your refund, contact us at
Email: [gayathrigandham04@gmail.com]
Phone: [+91 7675833166]